What initial step must be taken before discussing a Medicare Advantage program with a beneficiary?

The initial step that must be taken before discussing a Medicare Advantage program with a beneficiary involves having them sign a scope of appointment form. This form is critical because it serves to document the beneficiary's consent to discuss specific types of insurance products. It helps protect both the beneficiary's rights and the agent’s compliance with regulations set by the Centers for Medicare & Medicaid Services (CMS).

By obtaining this consent, the agent ensures that discussions related to the Medicare Advantage plan can proceed legally and ethically. This practice is essential to enhance transparency and respect for the beneficiary's preferences during the meeting, making it a foundational part of the interaction.

In contrast, while providing a detailed brochure, gathering medical history, or checking eligibility status may be valuable steps later on, they do not supersede the necessity of securing explicit consent to talk about Medicare Advantage plans prior to any detailed discussions.