What could be a likely outcome if an agent is found engaging in misconduct?

If an agent is found engaging in misconduct, it is likely that they may be required to undergo retraining. This approach is often used to correct behavior, ensure compliance with standards, and strengthen the agent's skills and understanding of policies or regulatory requirements. Retraining serves as a way to address any deficiencies in performance or ethical conduct and reinforces the importance of adhering to the expected professional standards in the industry.

Retraining can also help mitigate the risk of future misconduct by providing the agent with updated information, skills, and best practices that align with organizational policies, as well as regulatory guidelines. It demonstrates the organization's commitment to professional development and ethical conduct, ensuring that agents are equipped to serve clients effectively and responsibly.